Lean toolkit / 16
Gemba Walk Sheet
Go where the work happens, watch the process, ask the people doing it. The sheet keeps the walk structured so it produces facts instead of impressions.
Walk to learn, not to inspect. You are auditing the system, never the person in front of you. Leave with commitments you made, not just ones you collected.
Write down what you heard in their words, not your summary of it. The summary is where the useful part goes missing.
Questions answered0of 5
Wastes seen0of the eight
Commitments you made0with an owner and a date
Ask the team
The same five questions, every walk1What are you working on right now, and how do you know it is right?
2What is the standard for this job, and where is it?
3What gets in your way most often on this shift?
4What happens when something goes wrong — who do you tell, and what happens next?
5What have you suggested that has not been answered yet?
Waste seen
Tick it, then write whereObservations and commitments
What you saw, and what you said you would do about it| # | What I saw — fact, not opinion | What I committed to | Owner | By when |
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Gemba Walk Sheet · DF Consulting · df-consulting.net · david@df-consulting.net